Tickets & Amending Bookings
FAQ Index
- When will I receive my flight tickets?
- I have not received my flight tickets - what should I do?
- How do I collect my tickets at the airport? (Tickets On Departure)
- Why don't my flight tickets show my hotel details?
- Can I change the hotel I have booked?
- Can I change the names of people on my booking?
- Can I add a passenger/passengers to my booking?
- Can I change the date of my holiday?
- If I have an emergency at home can My Holiday Advisor arrange my flights home?
- How do I cancel my holiday?
Usually for bookings made more than 14 days prior to departure (21 days in high season) we will receive tickets 5-10 days prior to your holiday, they are then forwarded to you that day. Unfortunately there are rare occasions where they do not arrive to us in time to be posted, this is outside the control of My Holiday Advisor Holidays. If this does happen there is no need to worry, we will arrange for you to collect your tickets at the airport (please see the 'How do I collect my Tickets on Departure?' section below). Bookings made within 14 days (and 21 days in high season) of travel will be a ticket on departure (you will collect your tickets from the tour operators desk at the airport).
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I have not received my flight tickets - what should I do?
If you do not fly within the next 4 days there is no need to do anything, your tickets will be forwarded to you as soon as we receive them. In the unlikely event that you have not received your tickets 4 days prior to travel, there's no need to panic just e-mail us or call our after sales team on 0871 663 1450 who will set up a 'Tickets On Departure' for you.
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How do I collect my tickets at the airport? (Tickets On Departure)
Ticket On Departure (TOD) means you simply collect your tickets using the supplied voucher/reference number at the relevant ticket desk of your departure airport. The collection details will be provided on your paperwork and will generally be from the tour operator desk in the terminal building at your departure airport. If you have any problems with this please see the information desk at the airport and tell them which tour operator you are flying with.
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Why don't my flight tickets show my hotel details?
To give our customers the greatest possible choice and the best prices we match up flights and accommodation from all the leading companies. So in most cases your accommodation will be booked with a different company to your flights. Therefore the airline will not hold details of your accommodation arrangements.
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Can I change the hotel I have booked?
In certain circumstances we are able to change hotels prior to travel. Unfortunately because this is a time consuming, complex procedure for us and the operators involved, we must therefore charge an administration fee of £100 plus any increase in accommodation cost. Therefore before contacting us please think carefully why you would like to change hotel. For example if you've read poor reviews for your hotel, please remember that thousands of people use these hotels every year and therefore the negative views only represent a VERY small percentage of the people who have stayed at an hotel. All our hotels are checked regularly by our providers and any that are found to receive an unusually large amount of complaints will be dropped from our programme. But ultimately we want you to be happy with your holiday choice so if after considering the above you still require a hotel change please e-mail us or call our after sales team on 0871 663 1450 who will be able to advise you of your options and costs.
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Can I change the names of people on my booking?
Name changes can usually be done up to 24 hours before departure. This will incur an administration fee of £50 plus any costs applied by the tour operator. E-mail us or call our after sales team on 0871 663 1450
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Can I add a passenger/passengers to my booking?
This is usually possible assuming there is availability on the flights and hotel. E-mail us or call our after sales team on 0871 663 1450 who will be able to advise you of availability and costs.
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Can I change the date of my holiday?
Although this is usually possible (dependant on availability) it can be very costly so should be treated as a last resort. Although we deal with each case in the most economical way for the customer it usually involves cancelling the existing booking at the applicable cancellation charges and then making a new booking with the costs incurred in this. If availability allows us to rebook with the same operator we may be able to negotiate to offset some of the cancellation cost against your new booking but this is at the discretion of the operator. Due to the complex and time consuming nature of such amendments we must also charge a £100 administration charge in addition to any charges by the operator.
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If I have an emergency at home can My Holiday Advisor arrange my flights home?
Unfortunately, as with all UK based travel agents it is impossible for us to arrange inbound flights from resort. You should contact your insurance company, as they may be able to assist you with this dependant on the type of emergency. If you require further assistance your hotel receptions will have details of travel agents in resort. Also sometimes standby flights can be booked directly from the tour operator's desks at the resort airports.
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How do I cancel my holiday?
If you need to cancel your holiday please contact our after sales team as soon as possible on 01274-422177. Please note that cancellation charges will apply, within 12 weeks of departure it is likely that the tour operators will enforce a 100% cancellation charge so no money will be refunded. You should check the terms and conditions of your insurance policy to see if it covers you for cancellation given your circumstances.
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