Frequently Asked Questions
On the following pages we hope to answer all the questions that our customers frequently encounter. Please click on the link below that relates to your question.
Balance Payments Tickets & Amending Bookings
- When will I receive my flight tickets?
- I have not received my flight tickets - what should I do?
- How do I collect my tickets at the airport? (Tickets On Departure)
- Why don't my flight tickets show my hotel details?
- Can I change the hotel I have booked?
- Can I change the names of people on my booking?
- Can I add a passenger/passengers to my booking?
- Can I change the date of my holiday?
- If I have an emergency at home can My Holiday Advisor arrange my flights home?
- How do I cancel my holiday?
- When will I receive my flight tickets?
- I have not received my flight tickets - what should I do?
- How do I collect my tickets at the airport? (Tickets On Departure)
- Why don't my flight tickets show my hotel details?
- What time do I need to arrive at the airport?
- Which terminal do I fly from?
- Are flight meals included?
- What is my baggage allowance?
- How do I get luggage labels?
- What happens if my flight is delayed?
- Do I need to confirm my flight times before travel?
- What do I do when I arrive at my hotel?
- Can I change the hotel I have booked?
- Who do I contact if I have a problem in resort?
- Can I book a late checkout?
- Can I add special requests to my hotel booking?
